*Bookings can me made online up to 24-hours before the available time slot. Contact me directly should you wish to book within the 24 hours.

*Payments can be made upfront either by e-transfer to melanie@bigskypilates or by cheque at the start of a session or package. Invoice will be provided. All fees subject to HST.

*Refunds will not be provided. The introductory session is an opportunity to see if I am a good fit for you – and once that time is committed, I will commit to you! The exception for this would be if I was was unable to fulfill this for you. A credit would then be given for any unused sessions.

*Cancellations can be made if done PRIOR to 24-hours of your time slot. This can be done online or text. If cancelled WITHIN the 24 hours, 50% of the fee will be charged. My time is valuable and so is yours. Things DO come up – like illnesses and simply NOT feeling up to it – but when there is a last-minute cancellation, I LOSE that money and the opportunity to work with someone else.

*If LATE for an appointment you will lose that time, unless I am able to accommodate it.

ALL Prices Subject to HST